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Privacy Policy

The TumenyBus website TumenyBus.com, along with our proprietary platform (collectively, the “Website”), is owned and operating by Vanimi Zambia Limited. This Privacy Policy describes:

  • Why we collect personal information
  • What personal information we collect and when it is collected
  • Our lawful basis for collecting and using personal information
  • How your information is used and protected
  • When and with whom your information is shared
  • Your choices regarding your personal information

To know more about our policies please read the following to learn about our information gathering and dissemination practices.

We will post notices of all changes that materially affect the way in which your personally identifiable information may be used or shared in updates to our Privacy Policy. To ensure that you are aware of any changes, please review this policy at regular intervals.

This policy does not apply to the practices of those third-party plug-ins, exchanges, networks or websites that TumenyBus has a relationship with or other companies or individuals that TumenyBus does not own, employ, manage or control.

1. Collection of Personally Identifiable Information and other Information

When you use our Website, we store your browsing information so that we can provide services and features that meet your needs.

In general, you can browse the Website without telling us who you are or revealing any personal information about yourself. Once you give us your personal information, you are not anonymous to us. You always have the option to not provide information by choosing not to use a particular service or feature on the Website. We compile your usage behaviour and personal information and the information on an aggregate basis to internal research to better enhance our product offerings to serve you better.. This information may include the URL that you just came from (whether this URL is on our Website or not), which URL you next go to (whether this URL is on our Website or not), your computer browser information, and your IP address.

We use data collection devices such as "cookies” (small file stored on your computer) on certain pages of the Website to help analyse our web page flow, measure promotional effectiveness, and promote trust and safety. We offer certain features that are only available through the use of a "cookie".

Additionally, third parties may also place cookies or similar devices on our website, which we cannot control. If you choose to buy on the Website, we collect information about your buying behaviour.

If you buy a bus ticket or otherwise transact with us, we collect some additional information, such as a billing address, a credit / debit card number and a credit / debit card expiration date and/ or other payment instrument details.   We do not save these personal billing details, and payments that you make through the Website will be processed by our payment agents. 

If you post messages or leave a feedback for us, we will collect that information you provide to us.

If you send us personal correspondence, such as emails or letters, or if other users or third parties send us correspondence about your activities or postings on the Website, we may collect such information into a file specific to you.

We collect personally identifiable information (email address, name, phone number.) from you when you set up a free account with us. We do use your contact information to send you offers based on your previous orders and your interests. However, data protection is a matter of trust and your privacy is important to us. We shall therefore use your name and other information which relates to you in the manner set out in this Privacy Policy. We will only collect information where it is necessary for us to do so.  You can choose not to provide us with any or all of the information we specify or request, but then you may not be able to receive communications or purchase tickets from us.

We retain the information we collect about you as necessary to resolve disputes, provide customer support and troubleshoot problems as permitted by law.

2. Sharing of personal information

When you purchase a bus ticket through the Website, we will share your name, ticket purchase details (including method of payment and amount paid) and purchase confirmation with the conductor of the bus you have purchased a ticket for.  This is required for the bus conductor to verify the identity of the passengers on the bus, verify that payment has been received and to ensure that the volume of tickets sold for an applicable route is within an acceptable range, in compliance with local laws and safety regulations.

Other than as described above, we will only share personal information with companies, organizations or individuals outside the periphery of TumenyBus if we have a good-faith and believe that access, use, preservation or disclosure of the information is reasonably necessary to:

  • meet any applicable law, regulation, legal process or enforceable governmental request.
  • enforce applicable Terms of Service, including investigation of potential violations.
  • detect, prevent, or otherwise address fraud, security or technical issues.
  • protect against harm to the rights, property or safety of TumenyBus, our users or the public as required or permitted by law.

We may share aggregated, non-personally identifiable information publicly and with our partners – like bus operators, agents or connected sites. For example, we may share information publicly to show trends about the general use of our services. We may also share consolidated information provided by like-minded users with bus operators without ever taking individual names, email ids or other contact details.

If TumenyBus is involved in a merger, acquisition or asset sale, we will continue to ensure the confidentiality of your personal information and give notice before personal information is transferred or becomes subject to a different privacy policy.

3. Security Precautions

Our Website has stringent security measures in place to protect the loss, misuse, and alteration of the information under our control. Whenever you change or access your account information, we offer the use of a secure server. As informed earlier in this policy, once we receive your information we ensure strict security guidelines to protect it against unauthorized access. For example, we use SSL security to protect users against identity theft & spyware.  Therefore, although we take steps to secure your information, we do not promise, and you should not expect, that your personal information or other communications will always remain secure. We will notify you by email if we have reason to believe that your personal information has been compromised due to a security breach or used in an unauthorized manner, but by using our Website, you agree to release us from any and all claims arising out of a third party’s unauthorized use of your information.

4. Our Lawful Basis for processing your information

We process your personal data only when we have a lawful basis. Presently, we have a legitimate interest and, in some cases, your consent as the lawful basis for processing. Our legitimate interest is to sell you bus tickets. We have determined that our processing of your personal data is necessary to deliver this service to you, and that there is no less intrusive means of delivering you the service.  Finally, we believe that our processing of personal data will not cause unjustified harm in a way that would override our legitimate interest basis.

In some cases, we may use consent as our lawful basis for collecting and processing certain types of personal information.  In such cases, you have a right to withdraw the consent at any time.

In some cases, we may also have a legal obligation to collect personal information from you or may otherwise need the personal information to protect your vital interests or those of another person.

5. Your Rights Regarding the Information We Collect

You have the right to:

  • Update and correct your personal information
  • Request to have your personal information or usage data deleted from our Website

To do any of these, simply notify us of this decision by one of these methods:

  • Follow the unsubscribe link in any marketing email
  • Contact us through the Website contact form
  • Send an email to us at tumenybus@gmail.com

6.  Changes to this Privacy Policy

 

Please note that this Privacy Policy may change from time to time. We will post any Privacy Policy changes on this page and, if the changes are significant or involve changes to the way we use personal information, we will notify you by delivering an announcement via our service or your email address.  If you opt out of communications from TumenyBus, you may not receive these notifications, however they will still govern your use of the Website, and you are responsible for proactively checking for any changes. If you continue to use the Website after changes have been posted, you agree to abide by and be bound by the modified privacy policy. Each version of this Privacy Policy will be identified by its effective date found at the bottom of this page.

If you have any additional questions or concerns about this Privacy Policy, please feel free to contact us any time through this Website, or email us at tumenybus@gmail.com.

Last Updated: October 30, 2020